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For Customer Support

AI customer support agents trained by your best reps.

Stop writing knowledge bases. Dolores learns from your existing chat transcripts and answers tickets in your team's voice across chat and phone — 24/7.

Use cases

How customer support teams use Dolores

Tier-1 Ticket Deflection

Resolve 60–80% of repetitive tickets — password resets, order status, refund requests — without touching your queue.

24/7 Phone Coverage

Answer after-hours calls with a natural voice agent that escalates to a human only when truly needed.

Multi-Channel Knowledge

One brain powers chat widget, help center, and phone — answers stay consistent everywhere customers reach you.

Smart Escalation

Dolores detects frustration, billing disputes, or compliance triggers and hands off to a live agent with full context.

Omnichannel

One brain. Every channel your customers use.

Phone, web chat, email, WhatsApp, and SMS — Dolores answers everywhere with the same voice and the same knowledge. Update training once and every channel updates instantly.

Voice & Phone

Inbound + outbound

A natural-sounding AI voice agent answers inbound calls 24/7, handles tier-1 troubleshooting, and warm-transfers to a human with full context when escalation is needed.

Web Chat Widget

1-line embed

Drop a single line of JavaScript on your site. Customers chat with Dolores instantly — no login, no friction. Branded to match your colors and tone.

Email & Helpdesk

Zendesk · Intercom · Front

Connect Gmail, Outlook, or your helpdesk inbox. Dolores reads incoming tickets, drafts replies in your team's voice, and either auto-sends or queues them for review.

WhatsApp & SMS

WhatsApp Business API

Reach customers where they already are. Dolores handles WhatsApp Business and SMS conversations end-to-end, with the same knowledge powering every other channel.

Why Dolores

Trained on your conversations, not generic scripts.

Every customer support team has its own tone, edge cases, and rules. Dolores reads your past chats and call transcripts and learns how your best people respond — so customers get answers that sound like your brand, not a chatbot.

Ready to deploy AI in your customer support team?

Upload a sample of your transcripts and see Dolores answer in your voice within minutes.

Start building your AI agent →
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