Dolores reaches into your real systems through APIs and MCP servers, answers account and order questions in conversation, and proactively notifies customers when something changes — shipping update, payment failure, plan renewal, anything you can detect.
Dolores hits your order-status endpoint, gives a real ETA, and texts the carrier link as an SMS or WhatsApp follow-up. Tracks the package to delivery.
Authenticated callers can ask for balance, plan, last activity, or renewal date. Dolores calls your core API and reads back the result in plain English.
Walk customers through plan upgrades, downgrades, add-ons, cancellations. Confirm the change, prorate fairly, and write back to your billing system.
Generate return labels on the call, walk through the policy, track the return, and trigger refunds via your processor API — end-to-end without staff time.
Dolores collects, validates, normalizes, and writes the change through your CRM API. Customers update their email without waiting on a human.
Order shipped, payment failed, renewal coming up, item back in stock — Dolores reaches out first, on the channel each customer prefers.
Self-serve signup, no credit card. Spin up a project, wire your APIs, see Dolores answer in your team's voice within minutes.
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