Dolores tags every conversation by topic, intent, sentiment, and outcome — surfacing trends, gaps, and emerging issues before your support manager notices.
Topic, intent, sentiment, resolution status, escalation reason — every conversation labeled automatically. No QA team manually categorizing tickets.
New product issue surging this week? Spike in cancellation calls after a price change? Dolores flags it as it happens, not in next month's report.
The dashboard shows the questions Dolores can't answer well — exactly what to add to your knowledge base. Closed loop on training improvement.
Most common pain points, top requested features, sentiment over time, by segment, by channel. Ready-made for product reviews and exec dashboards.
Per-conversation score for how hard the customer worked to get resolved. Aggregated by channel, agent, topic, time of day. Find the friction.
Build views by topic, by team, by integration. Export to Looker, Tableau, BigQuery, Snowflake, or stream to Segment for further analysis.
Self-serve signup, no credit card. Spin up a project, wire your APIs, see Dolores answer in your team's voice within minutes.
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