Dolores runs the auth check before transferring or executing sensitive actions. Knowledge factors, one-time passcodes, voice biometrics, behavioral risk — combined the way you choose, with sensitive tools gated until verification succeeds.
Account number plus last four. OTP via SMS to the phone on file. Security question. Knowledge factor matched against your records. Combined and weighted however you configure.
Recognize the caller by voice; combine with knowledge factor for stronger auth without making the caller answer five questions. Liveness detection prevents recorded-voice replay.
Detect anomalies — new phone, unusual time of day, unusual sequence — and raise the auth bar dynamically. Smooth experience for known callers, hard wall for suspicious ones.
Until verification succeeds, sensitive tools (live-agent transfer, account changes, refunds, payment captures) stay hidden from the model. After verification, the gate lifts.
Lower bar for read-only ("what's my balance"); raise the bar for transactional ("transfer $5,000"). Re-verify mid-conversation when the action warrants it.
When verification succeeds and the call transfers, the human picks up with a summary and the verification result. No re-authenticating the customer.
Self-serve signup, no credit card. Spin up a project, wire your APIs, see Dolores answer in your team's voice within minutes.
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