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Use case · Billing

Billing answered in seconds. Payments without PCI scope.

Dolores answers invoice questions in conversation, sends hosted payment links from your processor for capture, and runs dunning and recovery campaigns end-to-end. Card data never flows through Dolores.

What Dolores does

Capabilities for billing & payments

01

Invoice and balance lookups

What's due, when it's due, why it's higher this cycle. Dolores reads from your billing system and answers conversationally — voice, chat, email, WhatsApp.

02

PCI-safe hosted-link payment capture

When the caller wants to pay, Dolores generates a hosted payment link through your processor and sends it over SMS, WhatsApp, or email. The customer pays on the processor's page; Dolores never sees the card. Same pattern for updating the card on file.

03

Dunning & smart payment reminders

Touchpoint sequence before due, on due, and after due — across SMS, voice, WhatsApp, email — with intelligent escalation when ignored. Recover 5–15% more revenue on failed payments.

04

Refund handling

Lookup refund status from the processor; when authorized, Dolores triggers refunds via the API endpoint. Full audit trail per refund, no card data needed.

05

Multi-currency, multi-region

Handle EUR, GBP, INR, BRL — and regional payment methods like SEPA, iDEAL, Pix, UPI through their hosted experiences.

06

Plan upgrades and downgrades

Walk customers through plan changes, prorate the math live, send the new payment link, and confirm. Common cancellation flows with retention offers built in.

Channels

  • Voice
  • Web chat
  • Email
  • SMS
  • WhatsApp

Integrations

StripeAdyenAuthorize.netBraintreeSquarePayPalBill.comNetSuiteQuickBooksPlaidChargebeeRecurly

Best for

  • Subscription businesses
  • Financial services
  • Telecom / utilities
  • Healthcare with patient billing
  • B2B with NET-30 invoicing
  • Any business with recurring revenue or "can I just pay over the phone" calls

Try billing & payments
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