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Use case · Front desk

Your front desk, on duty 24/7.

Dolores answers every call and message, books appointments through your existing scheduler, sends multi-channel reminders, recovers no-shows, and runs post-visit follow-ups — in your team's voice.

What Dolores does

Capabilities for appointments & front desk

01

Book new appointments

A caller asks for an appointment. Dolores checks live availability through your scheduling API, books the slot, and confirms the time on the call — even when no one is in the office.

02

Multi-channel reminders

Confirmation right after booking, reminder 24 hours before, optional courtesy voice call the day of. SMS, WhatsApp, voice, or email — pick the channel each customer prefers.

03

Reschedules and cancellations

Customers reply to the same thread or call back. Dolores updates the schedule, releases the slot back to your availability pool, and sends a fresh confirmation.

04

No-show recovery

Dolores notices the missed appointment, reaches out within minutes to rebook, and offers the next available slot. Recovers revenue you were already going to lose.

05

Post-visit follow-up

Thank-you message after the appointment, satisfaction survey or review request, and an automatic prompt for the next recommended visit when it's due.

06

Escalation with context

Edge case, frustrated caller, or specific staff request? Dolores warm-transfers to the right person with the conversation summary and customer record loaded.

Channels

  • Voice
  • SMS
  • WhatsApp
  • Web chat
  • Email

Integrations

CalendlyAcuitySimplePracticeBoulevardMindBodySquare AppointmentsJaneVagaroNexHealthZocdocAthenahealthCliniko

Best for

  • Dental & medical practices
  • Veterinary clinics
  • Salons, spas & wellness
  • Gyms & fitness studios
  • Auto shops
  • Home-services trades
  • Professional services (legal, accounting, advisors)

Try appointments & front desk
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