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Use case · Outbound

Don't wait for them to call.

Dolores runs outbound voice, SMS, WhatsApp, and email campaigns at scale — same voice, same knowledge, same brand as your inbound agent. Two-way conversations, not blast messages.

What Dolores does

Capabilities for outbound & proactive outreach

01

Outbound voice campaigns

Dolores dials hundreds of customers in parallel, navigates voicemail, delivers the message, and either resolves the conversation or schedules a callback when the customer wants more.

02

SMS and WhatsApp campaigns

Trigger touchpoints on event — cart abandoned, payment due, appointment tomorrow. Track delivery, opens, replies, conversions per touchpoint.

03

Two-way conversations

Customers reply naturally; Dolores responds in context with full knowledge of their account and history. No "press 1 to confirm" menus.

04

Smart timing & quiet hours

Respects timezone, customer preferences, and regulatory rules — TCPA, GDPR, CAN-SPAM. No 6 a.m. wake-up calls.

05

Compliance & consent

Built-in DNC list checks, opt-out handling on every touchpoint, full consent tracking, audit log per message. Audit-ready out of the box.

06

A/B testing & optimization

Test message variants on a slice of your audience; Dolores reports which converts and surfaces what to scale. Tone, timing, channel, sequence — all testable.

Channels

  • Voice
  • SMS
  • WhatsApp
  • Email

Integrations

TwilioTelnyxMessageBirdVonageSalesforceHubSpotKlaviyoIterableCustomer.ioSegment

Best for

  • Subscription billing & dunning
  • Appointment-heavy businesses
  • E-commerce cart recovery
  • Sales lead nurturing
  • Patient outreach (vaccinations, screenings, follow-ups)
  • Debt collection (compliant)
  • Member renewals & retention

Try outbound & proactive outreach
on your own data tonight.

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