Dolores listens to the caller, picks the matching team based on intent and your routing rules, and transfers the call there with full context. No menus. No "press 1 for…" No bouncing between departments.
Configure each transfer destination with a name and a description of what it handles. Multiple PSTN numbers, SIP URIs, agent emails, and WhatsApp numbers can all live side-by-side in one project.
Dolores picks the destination whose description best matches the caller's actual ask. The model reads the conversation; the customer never picks a menu option.
Route to the agent who best handles the specific intent + customer history. Match callers to the human most likely to resolve their issue first time.
After-hours, lunch, holiday coverage handled per destination. Daytime calls go to the primary team; nights go to the on-call line; holidays follow the calendar you set.
Top-tier customers go to senior agents; new customers go to the onboarding team; at-risk customers go to retention. Combine with customer data from your CRM.
Spanish-speaking caller gets routed to the Spanish-speaking team; French to the French team. Dolores detects language from the first turn and routes accordingly.
Self-serve signup, no credit card. Spin up a project, wire your APIs, see Dolores answer in your team's voice within minutes.
Start building →