Traditional QA samples 1–5% of calls. Dolores scores every single conversation — Dolores's own and your human agents' — against the standards you define, every day, with compliance flags wired straight to your manager's inbox.
Every interaction graded on the criteria you define: greeting, identity verification, accurate resolution, compliance disclosures, closing, tone, brand language. Configurable per project.
Detect missing disclosures, unauthorized advice, discriminatory language, prohibited claims, regulator-required scripts. Auto-flag for review or alert in real time.
Patterns where specific agents (human or AI) underperform. Personalized recommended training topics per agent, with the conversations to review pre-loaded.
Pull a sample for human review on a schedule; Dolores learns from your QA team's judgments and recalibrates. Your standards stay yours, the scoring scales.
Compliance violation detected mid-call? Escalating sentiment? Manager gets a Slack or Teams alert in real time, with the live transcript and recommended action.
Full call audio, transcript, score, tags — searchable for years, exportable for regulator audits. Holds up to scrutiny when the regulator comes calling.
Self-serve signup, no credit card. Spin up a project, wire your APIs, see Dolores answer in your team's voice within minutes.
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